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Terms and Conditions


Read my FAQ page for more informations.

30-days money-back guarantee

*Only applies to www.thepillpedal.com online store purchases!

If within 30 days of receiving your product(s) for some reason you are not satisfied and wish to return the product(s) back to me, please e-mail me at david@thepill.cc; I will issue you a full refund minus shipping costs.

Buyer assumes cancellation return shipping costs.

Shipping

All orders are shipped from Switzerland. Priority shipping w/ tracking number.

The shipping costs are calculated at checkout. Or visit the FAQ page for the rates.

Damaged / faulty products

If upon order arrival you receive faulty / damaged product(s), please email me at david@thepill.cc and I will ship a replacement or fix the issue for free.

I will reimburse the return shipping costs you will initially pay so make sure to keep the receipt.

Payment methods

I accept payments via credit card, paypal, and bank wire transfer (please ask for my bank info details).

Warranty

I offer a warranty of 5 years for The Pill Pedal.

The warranty covers problems related to the function or operation of the pedals due to faulty parts and/or problems related to workmanship.

Client assumes shipping costs to and from my workshop.

I do not cover things such as broken knobs, pots and jacks due to abuse.

I will, though, repair problems that do not fall within warranty for labour, parts + shipping costs.

If you have a non-working pedal, please read the FAQ page first and if you can’t find the solution there, please contact me and we’ll take it from there.

VAT & Import costs

All prices are written without VAT. If your shipping address is outside Switzerland, you will have to pay your countries VAT (import charches) when receiving your package.

As usual , import costs and fees are in the responsibilty of the receiver of the goods. Check your countries custom fees. Usually it’s the VAT.

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